1. What are your shipping costs and delivery times?
We are happy to offer free shipping on all orders. Once your order is processed (within 1-2 business days), delivery typically takes 3-7 business days within the United States. You will receive a tracking number via email to follow your order’s journey.
2. What is your return policy?
You have 30 calendar days from the delivery date to return any eligible, unused items in their original packaging. Please contact us at info@baapeusshop.it.com to initiate a return and receive a prepaid return label. Return shipping is free, and there are no restocking fees. You may return for any reason.
3. How long does it take to get a refund?
Once we receive your returned item, we process your refund within 1-2 business days. The time it takes for the funds to appear in your account depends on your bank or payment provider, typically taking an additional 7-10 business days.
4. Do you ship outside of the United States?
Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.
5. What payment methods do you accept?
We accept payments via Visa, MasterCard, and PayPal.
6. How do I contact customer service?
You can reach our team by emailing info@baapeusshop.it.com or calling +1 678-206-9240. Our hours of operation are Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time). We strive to respond to all inquiries within one business day.
7. What should I do if I receive a damaged or incorrect item?
Please accept our apologies for the inconvenience. If your order arrives damaged, defective, or with an error, contact us within 48 hours of delivery at info@baapeusshop.it.com with your order number and photos of the issue. We will resolve the matter quickly by providing a replacement or a full refund, including any associated shipping costs.
8. Can I cancel my order?
You may cancel your order within 12 hours of placing it, provided it has not yet been processed. After that time, the order may have entered our fulfillment process and cannot be canceled, but you can return it for a full refund under our 30-day return policy.